What providers usually ask, before and after the demo.

Choose a monthly or annual contract term. The framework agreement states cancellation deadlines and any renewal. You receive it before entering the contract. Cancel during the 30-day trial to prevent paid continuation.

You get a full data export as CSV plus a PDF archive of signed documents. We delete your data 30 days after contract end unless you say otherwise. Until then you can return without data loss.

All prices are net, plus 19 % VAT. Example: Starter annual capacity for 80 active clients costs €996.00 net upfront. This equals €83.00 net or €98.77 gross per month: a €23.00 base including 30 clients, plus 50 × €1.20. Usage above the committed capacity costs extra.

No. There's no setup fee and no implementation charge. Guided setup (master data, first helper invitation, first tour) is included in every tier; Pro adds an on-site session. You pay only the monthly plan price.

Yes. Try your selected plan's features free for 30 days. Provide a payment method during setup. The selected plan continues as a paid subscription unless you cancel before the trial ends. Plan selection shows the price and first payment date.

Helpers, dispatchers and office staff have no per-user surcharge. The base fee includes 30 active clients. Additional active clients are charged at your plan's rate. Annual billing uses prepaid capacity and the agreed overage charges.

Yes. Aldor keeps a budget account per client — the Entlastungsbetrag under § 45b, the Umwandlungsanspruch under § 45a and Pflegesachleistung under § 36 are tracked separately. For every service you see at once how much is left in each pot, and unused Entlastungsbetrag carries over into the next year correctly. You never book against an empty pot by accident.

Aldor models this cleanly. If a Pflegekasse pays only part or rejects a line, you record the shortfall; the invoice then shows as partially paid, the open remainder stays visible and moves into dunning or onto another payer. Corrections run through a Storno credit note, never by overwriting — the original invoice is preserved for audit.

Yes — for Alltagshilfen that is the normal case, and Aldor is built for it. A service can be split across several pots and payers: Pflegekasse via the Abtretungserklärung, the private share to the client, Sozialamt or Verhinderungspflege kept separate. Each recipient gets their own, correctly numbered invoice.

Yes. Invoice, email and export templates can be customised — you duplicate one of the supplied templates and change the text, salutation and fields. The system templates stay as a fallback, so you can't customise yourself into a corner.

Often the same day. You create the account, invite your team and import your clients — a guided setup walks you through the rest step by step (master data, first helper, first tour). There is no weeks-long implementation phase and no mandatory appointment before you can start.

A real person. Aldor is built by three founders — you write or call us directly. From the Pro plan up, an on-site visit is part of the setup.

No, not by hand. You give us your lists as they are — Excel, Word, an export from your old software, even messily formatted. Lotte reads the client data and creates it structured; you check the preview and confirm. If your onboarding takes longer than an hour, we handle the migration for you, free of charge in the first six months.

Most teams don't need one — Aldor is built so helpers and dispatchers find their way without training. If you want more: a built-in help centre with short guides, and from the Pro plan up we train your team on site. Either way, we answer questions directly.

Any time. Clients, helpers, tours, proofs of service, invoices — as CSV, as PDF, as JSON via the API. Your data belongs to you, not us.

The application and its backups are hosted by Hetzner in Germany. Individual features use additional service providers. See our providers and processing locations and data-processing agreement in the Trust Center.

Client names, addresses, phone numbers, Pflegegrade, notes, signatures. Before they hit disk, with AES-256, per column.

Yes. Roles, permissions and Standort assignments control the data and functions each team member can access. Each team member uses an individual account.

Aldor runs in any modern browser — Safari, Chrome, Firefox, Edge. We test against the last two major versions. Internet Explorer is not supported.

No. Aldor runs in the phone browser, full functionality including offline storage. You can pin the icon to the home screen — looks like an app, is a website, no app-store approval required.

Yes. Aldor exports payroll and bookkeeping in the DATEV format your tax advisor already uses. A Lexware export is available too. If your tax advisor wants their own connection, Aldor has a documented interface they can plug into.

Yes, on the helper side. Tours, client data, services, and notes are loaded onto the device when the helper opens the app in the morning — after that everything keeps working without a network. Whatever gets entered on the road syncs automatically once coverage is back. In the office you need a connection; billing, Pflegekassen lists, and payroll export run server-side.

Yes. All plans include an SLA with 99 % availability per calendar month. The SLA and terms and conditions provide the details.

Lotte is the assistant inside Aldor. It suggests — a reassignment when someone's sick, a message to relatives, an anomaly on a tour — but it never decides on its own. Every suggestion shows what it's based on and can be dismissed at any time. Nothing changes automatically; you always keep your hand on the wheel.

Yes, unlimited on the Pro and Max plans. You run multiple sites with separate bookkeeping under one roof. On Starter you work with up to three locations; you can move up to a larger plan at any time.

Aldor checks scheduling conflicts for helpers and vehicles. Notices help you identify overlapping bookings and adjust the schedule.

No. Aldor runs in the browser — you need no server of your own, no IT department and no special hardware. A current computer or a smartphone with internet is enough. Operation, updates, backups and security run on our side, on German servers (Hetzner, Nuremberg).