Primary site
Nuremberg
Hetzner Online GmbH · ISO-27001 certified
This is where the application, the database, and the backups live.
Privacy
Hosting, encryption and access.
Aldor handles sensitive data — client names, addresses, Pflegegrade, notes. We treat it the way we'd want our own data treated. Here's what that means in plain terms, and what you can rely on.
Data protection in operation
How Aldor protects your data.
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01
Encrypted at rest
Client names, addresses, phone numbers, Pflegegrade and notes are stored encrypted in the corresponding database columns.
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02
Hosting in Germany
The application and its backups are hosted by Hetzner in Germany. The Trust Center explains additional processing for individual features.
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03
Change history
The history records changes to core records, including the time and person making the change.
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04
Your data is yours
Export functions provide data and documents for further use. Our terms and data-processing agreement govern deadlines after contract end.
Where Aldor runs
Application and backups in Germany.
The application and its backups are hosted by Hetzner in Nuremberg and Falkenstein. The data centres are ISO-27001 certified. The Trust Center lists additional providers and their processing locations.
Mirror site
Falkenstein
Hetzner Online GmbH · ISO-27001 certified
An additional copy is kept here for recovery.
Backup
Encrypted, in Germany
Backups are stored encrypted in Germany.
Service providers
Processing by feature
Individual features use additional providers, including AI, payments and postal delivery. The Trust Center lists providers and processing locations.
Storage and access
Encrypted storage. Access by permission.
Aldor encrypts sensitive database columns. Authorised users can read the data in the application. Our technical and organisational measures describe the rules for support access.
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Client names and addresses
The corresponding database columns contain encrypted values.
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Phone numbers and Pflegegrade
Phone numbers and Pflegegrade are stored with column-level encryption.
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Observations and notes
Notes are stored encrypted. Access in the application follows the permissions of each account.
Still have a question?
Let's talk briefly.
Privacy isn't a checkbox to us. If you have a specific concern or want to read the data-processing agreement before signing, write to us. You'll be talking to a founder, not to sales.